Solutions

Government Content Management

Optimos Government Content Management solutions empower knowledge workers to efficiently capture, store, and readily access enterprise content. Our solutions help government generate tangible operational efficiency and reduce risk while improving overall service delivery.

Government agencies are expected to provide high quality service delivered real time or near real time regardless of the service channel. Even with the advent of the Internet, much of these services are still being requested via the use of paper. The prevalent challenge is to service all requests based on standardized processes while ensuring availability of critical information regardless of its original medium.

Our solutions address these challenges, providing the following benefits:

• Reduction of manual time-intensive tasks relating to paper

• Character recognition capability to capture key metadata

• Maintains integrity throughout the document lifecycle

• Security and records management of unstructured data

• Search and efficient retrieval of content based on designated access

• Efficiency and effectiveness leading to a paperless environment

• Ready access to documents and forms across the enterprise

• Ability to effectively resolve and service a customer request regardless of channel

• Effective internal and external collaboration across the enterprise

• Establish accountability and transparency fostering continuous process improvements

• Ready and easy access to relevant knowledge base including polices and procedures

• Elimination of storage and management of physical paper records