- Government Services Management
- Case Management Solution for a Large Government Agency
- Customer Relationship Management Solution for a Federal Client
- Enterprise Call Center Management Solution for a Federal Agency
- Government Paperwork Elimination Act Solution for a Government Agency
- Enterprise Helpdesk Automation Solution for an Independent Federal Agency
- Parole Management for a Major Federal Customer
- Real Estate Management Information Solution for a Federal Customer
- Records Center Program for Federal Client
- Government Content Management
- Government Operations Management
- Government Information Intelligence
As an Oracle Platinum Partner, Optimos is able to provide our government customers with proven enterprise computing solutions. To learn more about how our dynamic Oracle partnership drives solutions for government, click here.
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Government Services Management
Optimos Government Services Management solutions empower Government to engage collaboratively with customers to identify and solve problems. Our solutions provide a comprehensive framework to track and manage agency services. Government agencies have long been required to provide effective and timely service to all customers. Government customers now have access to unprecedented levels of information. For example, they use social networks to discuss problems and share solutions with others. They have come to expect the same level of proactive engagement with their Government. At the same time Government confronts this paradigm change, they are expected to do more with less. Our solutions address these challenges, providing the following benefits:
• Single point of truth of the customer profile and identity • Consistent engagement approach to delivering service, regardless of channel • Proactive and personalized service to unique customer needs and demographics • Efficiency and performance leading to a paperless environment • Customer empowerment with a wide range of self-service options • Ability to effectively resolve and service a case from within a single interface • Effective internal and external collaboration with appropriate knowledge workers • Establish accountability and transparency fostering continuous process improvements • Timely access and visibility to all prior and current service history • Ready and easy access to relevant knowledge base including polices and procedures • Real-time intelligence to data to make operational and strategic decisions • Information security relating to PII data and other sensitive information Optimos specializes in implementing these solutions based on proven industry leading technology platforms such as the Oracle Fusion Middleware including COTS platforms such as Oracle Siebel CRM delivered by Oracle.
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